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The Family Helpline & Spanish Version of The Parent Resource Guide Now Available from the Children’s Commission

On Jan. 31, 2017, the Texas Legal Services Center (TLSC) launched The Family Helpline to assist parents with CPS legal issues. The Family Helpline is staffed by experienced attorneys who will refer to pertinent portions of the Children’s Commission’s Parent Resource Guide while offering callers live support in a one-on-one exchange. TLSC will employ attorneys with CPS case experience who will offer callers legal information and education, but not offer legal advice or establish an attorney-client relationship with the caller. The CPS process will be explained to callers in concrete, easy-to-understand, and compassionate language. Parents will be given referrals to local resources that benefit children, families, and the community at large.

  • Family Helpline Hours: Monday – Friday, 9 a.m. – 6 p.m.
  • Phone number: (844) 888-6565

In addition, the Texas Children’s Commission has published a Spanish language version of the 2015 Parent Resource Guide. This document describes the CPS process and the roles, responsibilities and obligations of all parties in CPS cases.

Download the Spanish language version: Manual de Recursos para Padres y Madres de Familia: Versión 2015.

The mobile, searchable versions of both Guides can also be found on the Children’s Commission website.