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Click here to view all CASA programs in Texas. For a CASA program outside of Texas, please visit the National CASA website.

The Art of Coaching for Volunteer Retention Video Series


As new and exciting approaches in volunteer retention emerge in the nonprofit field, Texas CASA’s goal is to ensure that you have the most up-to-date resources available to retain your program’s volunteers. Case coach-supervisor is a term we use to emphasize our move beyond traditional case supervision to coaching, mentoring, supporting and actively cherishing CASA volunteers. We invite local CASA programs to begin using it to describe their staff tasked with this essential role. The materials below are designed to help you grow as a leader and to inspire a cultural shift in the case coach-supervisor-advocate model.


Get the Guidebook

The Art of Coaching for Volunteer Retention Guidebook

This guidebook is your go-to resource for volunteer retention best practices and tools to help your program become more volunteer centered. The exciting and new approach to case supervision described in the guidebook goes beyond traditional methods and emphasizes coaching, mentoring, supporting and actively cherishing CASA volunteers – all in the effort to fulfill our goal of a CASA volunteer for every child who needs one. Thank you to the Retention Workgroup Committee consisting of staff from local CASA programs in Texas who spent more than two years to develop the guidebook.

Download the Guidebook

Thank you to our generous sponsor Wells Fargo for making this guidebook possible!


Check out our video series

Lesson 1: Volunteers: Our Essential Human Resources
Take a glance at what makes your volunteer advocates “tick.” Learn what’s in it for them and how to effectively connect with your advocates.

Lesson 2: What’s Recruitment Got To Do With It?
What does recruitment have to do with retention? Everything! From the initial contact to orientation and training, a warm personal touch can make all the difference.

Lesson 3: Nurturing a Volunteer-Centered Culture
This is an opportunity for you to examine your program from within. Learn ways to welcome,  appreciate, wellness and how to have a cohesive culture throughout your organization.

Lesson 4: Coaching is the New Supervision
Take a deep dive into understanding relationships between CASA staff and advocates – a way to empower people on all sides of the table.

Lesson 5: Defining Clear Expectations & Accountability
The more clearly you define your expectations for advocates, the more success they’ll have meeting them.

Lesson 6: Managing Risk & Troubleshooting Problems
Here you will examine the two complimentary aspects of your role: coach who inspires and motivates, and supervisor who defines expectations and holds people accountable.

Lesson 7: Compassion Fatigue & Secondary PTSD
This is an opportunity to examine wellness and develop ways to support self-care and wellness for everyone in the organization.

Lesson 8: Saying Goodbye
Expand your ability to recognize when it’s time to say goodbye, understand why an advocates leaves, bring closure to service and appreciate your own coaching efforts and successes.

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