Building Trust Through Communication: Techniques for Engaging Youth and Families (Webinar)

This training explores the foundational skills of active listening and non-violent communication (NVC) to help CASA volunteers connect meaningfully with children, families, and caseworkers. We’ll practice active listening techniques to gain insights from the child’s perspective, understand non-verbal cues, and build trust. Through the lens of non-violent communication, we’ll explore ways to manage difficult conversations with empathy and without escalation, even in tense situations. Volunteers will leave with practical tools to address common communication challenges, bridge cultural or situational gaps, and set clear boundaries respectfully. This training will also touch on strategies for documenting these interactions effectively and ethically.